1-Chapter 1 Quiz [3AHE1]

Why is it important to differentiate between your cultural needs and norms, and those of others?

Fill in the blank: The __________of your guest’s travel will determine where they’ll stay and how they’ll spend their time.

______ means being aware of differences in culture, and gaining knowledge of other cultures and their characteristics.

According to the textbook, tourists from which Asian country represent the largest number of visitors to China?

Which language is considered the “common language of international business?”

How should you address adult guests from another culture when greeting them?

In the “cultural iceberg” model the things you don’t see include:

People from different _____ may have different views on what good customer service is.

Some examples of cultural differences are:

Having good __________________ skills can help you communicate in a sensitive and flexible manner with people from other cultures.

What is NOT an example of cultural differences?

Word Stress: A word can only have one stress and only ______ can be stressed.

Which answer best shows word stress and syllables for the word “establishment”?

Which answer best shows word stress and syllables for the word “hospitality”?

Which answer best shows word stress and syllables for the word “towels”?

According to the textbook what is the key to understanding and being understood in English?

Seeing things from another point of view is called:

Why is it important to consider both sides of a situation?

Which type of lodging property is generally in a setting centered around recreation or attractions?

What is the main difference between a resort and a hotel?

You are the Reservations Agent and the caller has asked you to tell them about the Deluxe suite at Hotel Josephine. What would you say?

Personal items such as soap, shampoo, toothbrushes and towels are considered ______.

Choose the correct word: Put things in a ______ to keep them cold.

Which would be considered the largest bed?

How have people’s expectations of the hotel experience changed over time?

Your room is at the end of the ______.

A guest has asked for adjoining rooms. What do they want?

Which division within a hotel would include “accounting.”

Select the answer that best describes the image.

Select the answer that best describes the image.

Select the answer that best describes the image.

Select the answer that best describes the image.

Select the answer that best describes the image.