2-Chapter 1 Quiz [HOMP2]

You currently manage the bar of a night club. The night club owner is permanently closing the club in two months, and you will be seeking new employment. In which industry segment will your skills best fit?

Trent works as a cashier in a museum’s coffee shop. His job requires handling cash and keeping proper sales records. Trent must adhere to specific policies and procedures for both legal and tax purposes. What management style should you use with Trent?

Why are management positions in the hospitality and tourism industry plentiful?

You just graduated college with a degree in hospitality. You plan to work for a chain restaurant company. What will likely be your first position in the company?

For the third time this week your security department employee did not fill out her closing shift report before leaving for the day. What should you do?

What is a management style?

You are applying for an entry-level management position in the hospitality industry. How will your starting salary likely compare to some other industries?

What is NOT an organization where hospitality managers might work?

You have always been good at math. Now, you find that you enjoy your statistics class at school. In your spare time, you like to work with computers. What is a possible career path for you?

What type of restaurant is a gastropub?

You greet your employees with a smile and tell them you are happy to be with them today. You stand up straight and say that you are eager to help them meet the guests’ needs. What leadership trait is this?

What management style focuses on employee participation and shares problem-solving responsibilities with staff?

You have just been promoted! Now, you are responsible for the financial performance of your operation. You are also responsible for hiring and firing employees and guest safety. Who are you?

Recently you helped two of your team members resolve a conflict. As a result of your leadership, they now work better together than ever before. You genuinely care about your employees, and you always try to treat them the way you would want to be treated. What leadership trait do you possess?

What is the key to effective leadership?

What might be considered one of the drawbacks of a career in hospitality and tourism?

Previously, you worked as a housekeeping manager at a nursing home. Where will the skills you learned in this position most easily transfer?

What are the largest sectors of the hospitality and tourism industry?

You aspire to be a sales manager. For this job you will need strong:

What is one advantage of working for an independent property?

The hospitality and tourism industry offers a limited variety of career options.

Good judgment means thinking of a solution that is good for the company in the long term.

What topics are appropriate for a paper about sectors within the hospitality and tourism industry?

What is one of the largest divisions of the hospitality and tourism industry?

You want to be a manager in the hospitality and tourism industry. Which venue offers this type of position?