Unit 1: Introduction to Hospitality and Tourism Program
Chapter 1 – Hospitality & Tourism
3 Topics | 2 Quizzes
Chapter 2 – Careers in Hospitality
3 Topics | 2 Quizzes
Unit 2: Hospitality Soft Skills
Chapter 3 – Guest Cycle
2 Topics | 2 Quizzes
Chapter 4 – Guest Experience Cycle
3 Topics | 2 Quizzes
Unit 3: Operational Areas
Chapter 5 – Financial Processes and the Guest Cycle
2 Topics | 2 Quizzes
Chapter 6 – Communication
2 Topics | 2 Quizzes
Chapter 7 – Front Office Operations
3 Topics | 2 Quizzes
Chapter 8 – Executive Housekeeping Operations
2 Topics | 2 Quizzes
Chapter 9 – Faculties Management
2 Topics | 2 Quizzes
Chapter 10 – Food and Beverage Services
2 Topics | 2 Quizzes
Unit 4: Sales and Marketing
Chapter 11 – Resort Operations
1 Topic | 2 Quizzes
Chapter 12 – Operational Finances
2 Topics | 2 Quizzes
Chapter 13 – Marketing
3 Topics | 2 Quizzes
Chapter 14 – Sales
3 Topics | 2 Quizzes
Chapter 15 – Operational Safety
3 Topics | 2 Quizzes
Chapter 1 – Hospitality & Tourism
Competencies
1. Describe the changes hospitality and tourism have experienced in modern times.
2. Explain how hospitality and tourism depend on one another for success.
3. Describe the social impact of global travel and business on hospitality and tourism.
4. Describe the scope of industry services available for today’s traveller.
5. Explain the need for respect and value for all guests by the hospitality and tourism industry.
6. Explain the purpose of quality guest service in the hospitality and tourism industry.
7. Identify the types of hotels available to hospitality and tourism guests.
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