Chapter 1 Quiz [HOMP 1]

Michael is traveling for work to Minnesota to attend an annual conference on computer software. Which category of travel is Michael likely to fit in?

The hospitality industry has undergone many changes in modern times. Which is not one of those changes?

A business traveler has to make a trip to New York. It will take an airline, car-rental company, hotel, restaurants, and other services to conduct this trip. This will require a large ___________.

Airline travel is a type of:

Heritage sites are a type of:

The human quality of being different or varied is known as:

You are training a new employee at your hotel and need to conduct training on diversity. Your property uses R.A.V.E. to describe diversity. What is R.A.V.E.?

Guest service must always include the ability to make a customer feel safe, treat the customer with respect, provide each guest with the best possible experience and:

In judging the quality of service, whose expectations are most important?

In the 1940s and 1950s, all forms of transportation became more accessible and affordable.

The hospitality and tourism industry exists to meet the needs of the traveling public.

The modern history of hospitality and tourism really began in 1950.

A Zoo can be categorized as an attraction.

Diversity requires hospitality and tourism employees to be sensitive only to differences such as race, gender, age, physical abilities, religion, and sexual orientation.

Guest service is meeting the needs of guests the way they want and expect them to be met.

The sole key role of all DMOs is to develop local economic growth.