Unit 1: Introduction to Hospitality and Tourism Program
Chapter 1 – Hospitality & Tourism
3 Topics | 2 Quizzes
Chapter 2 – Careers in Hospitality
3 Topics | 2 Quizzes
Unit 2: Hospitality Soft Skills
Chapter 3 – Guest Cycle
2 Topics | 2 Quizzes
Chapter 4 – Guest Experience Cycle
3 Topics | 2 Quizzes
Unit 3: Operational Areas
Chapter 5 – Financial Processes and the Guest Cycle
2 Topics | 2 Quizzes
Chapter 6 – Communication
2 Topics | 2 Quizzes
Chapter 7 – Front Office Operations
3 Topics | 2 Quizzes
Chapter 8 – Executive Housekeeping Operations
2 Topics | 2 Quizzes
Chapter 9 – Faculties Management
2 Topics | 2 Quizzes
Chapter 10 – Food and Beverage Services
2 Topics | 2 Quizzes
Unit 4: Sales and Marketing
Chapter 11 – Resort Operations
1 Topic | 2 Quizzes
Chapter 12 – Operational Finances
2 Topics | 2 Quizzes
Chapter 13 – Marketing
3 Topics | 2 Quizzes
Chapter 14 – Sales
3 Topics | 2 Quizzes
Chapter 15 – Operational Safety
3 Topics | 2 Quizzes
Chapter 2 – Careers in Hospitality
Competencies
1. Identify the type of person found working in the hospitality and tourism industry.
2. Identify the importance of expertise building through on-the-job experience.
3. Identify the type of potential careers available in the hospitality and tourism industry.
4. Explain the various career paths available in the hospitality and tourism industry.
5. Explain the role of the hospitality professional.
6. Explain the skills and responsibilities of a guest service professional.
7. Identify the steps required during the job hunt and interview process.
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