1. Identify the leadership skills and processes that lead to a seamless guest cycle.
2. Describe how employee empowerment contributes to effective guest recovery.
3. Explain how problem solving contributes to leadership processes in hospitality and tourism.

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2-3.1 创造无缝的客人循环体验

2-3.2 服务补救｜解决问题

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第三章 领导力和客人循环

第三章领导力和客人循环