Unit 1: Introduction to Leadership and Management
Chapter 1 – Preparing for a Leadership Career
2 Topics | 2 Quizzes
Chapter 2 – Hospitality and Tourism Leadership
3 Topics | 2 Quizzes
Unit 2: Hospitality Leadership Skills
Chapter 3 – Leadership and the Guest Cycle
2 Topics | 2 Quizzes
Chapter 4 – Managing the Guest Experience Cycle
2 Topics | 2 Quizzes
Chapter 5 – Leadership, Employees and Communication
2 Topics | 2 Quizzes
Unit 3: Operational Leadership
Chapter 6 – Front Office Leadership
2 Topics | 2 Quizzes
Chapter 7 – Managing Housekeeping Operations
2 Topics | 2 Quizzes
Chapter 8 – Leadership and Facilities Management
2 Topics | 2 Quizzes
Unit 4: Managing Food and Beverage Operations
Chapter 9 – Food and Beverage Service Leadership
2 Topics | 2 Quizzes
Chapter 10 – Managing Banquets and Catered Events
2 Topics | 2 Quizzes
Unit 5: Managing Business Operations
Chapter 11 – Human Resources
2 Topics | 2 Quizzes
Chapter 12 – Managing Operational Finance
2 Topics | 2 Quizzes
Unit 6: Sales and Marketing
Chapter 13 – Marketing
2 Topics | 2 Quizzes
Chapter 14 – Sales
2 Topics | 2 Quizzes
Unit 7: Safety and Security
Chapter 15 – Safety
2 Topics | 2 Quizzes
Chapter 1 – Preparing for a Leadership Career
Competencies
1. List the advantages and disadvantages of a career in hospitality and tourism, and list the benefits of choosing a career in this industry.
2. Describe segments of the hospitality and tourism industry, and explain the process for selecting an industry segment in which to work.
3. Identify the types of leadership positions available in the hospitality and tourism industry.
4. Identify traits of effective leaders.
5. Define traditional management styles.
6. Explain the importance of varying your leadership style in response to organizational needs.
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