Unit 1: Introduction to Leadership and Management
Chapter 1 – Preparing for a Leadership Career
2 Topics | 2 Quizzes
Chapter 2 – Hospitality and Tourism Leadership
3 Topics | 2 Quizzes
Unit 2: Hospitality Leadership Skills
Chapter 3 – Leadership and the Guest Cycle
2 Topics | 2 Quizzes
Chapter 4 – Managing the Guest Experience Cycle
2 Topics | 2 Quizzes
Chapter 5 – Leadership, Employees and Communication
2 Topics | 2 Quizzes
Unit 3: Operational Leadership
Chapter 6 – Front Office Leadership
2 Topics | 2 Quizzes
Chapter 7 – Managing Housekeeping Operations
2 Topics | 2 Quizzes
Chapter 8 – Leadership and Facilities Management
2 Topics | 2 Quizzes
Unit 4: Managing Food and Beverage Operations
Chapter 9 – Food and Beverage Service Leadership
2 Topics | 2 Quizzes
Chapter 10 – Managing Banquets and Catered Events
2 Topics | 2 Quizzes
Unit 5: Managing Business Operations
Chapter 11 – Human Resources
2 Topics | 2 Quizzes
Chapter 12 – Managing Operational Finance
2 Topics | 2 Quizzes
Unit 6: Sales and Marketing
Chapter 13 – Marketing
2 Topics | 2 Quizzes
Chapter 14 – Sales
2 Topics | 2 Quizzes
Unit 7: Safety and Security
Chapter 15 – Safety
2 Topics | 2 Quizzes
Chapter 2 – Hospitality and Tourism Leadership
Competencies
1. Identify 21st century leadership styles.
2. Identify why leaders must create leadership development goals and a path for meeting those goals.
3. Define power and empowerment, and describe how these concepts tend to play out in centralized and decentralized organizations.
4. Explain the need for respect and value for diversity in the hospitality and tourism industry.
5. Describe how managers can lead employees to meet the needs of global guest audiences.
6. Analyze the challenges and opportunities in welcoming diverse cultures to your property.
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